SEASON
Starts
6/21/2021
incl. pool, spa & all
all Corona-info
Season starts 6/21/21

Good to know 

All information at a glance 

Find out everything you need to know here and start your break completely relaxed. We are at your disposal for further questions.

SARS CoV-2

We have put together information about SARS-CoV-2 precautions and the situation on site for you here

Arrival

Your room is ready for occupancy from 3 pm.

When does hotel Adler Häusern Gourmet & SPA open?

We will reopen on June 21st with all services (except a la carte restaurant).

Departure

We ask you to vacate your room by 11 am on the day of departure so that it can be prepared for the following guests.

half-board

The 3-course menu within the half pension is created in our Michelin starred cuisine and prepared with the same high standards of product quality and craftsmanship as our gourmet creations (although presented in a less elaborate manner).

Adler family time

Within the framework of the "Adler Family Time", children under 12 years of age are free of charge in their parents/grandparents' room for stays of 7 nights or more.

Easter holidays/Spring holidays 2020: 03.04 - 19.04.2020
Summer holidays 2020: 30.05 - 12.09.2020
Autumn holidays 2020: 23.10 - 31.10.2020

Swimwear

Our indoor sauna area is textile-free. Our indoor pool, the rock whirlpool, the outdoor sauna and the entire garden can be used with bathing textiles only.
You can buy swimwear at the reception if needed.

What are the current cancellation conditions?

Only for direct bookers (bookings on hotel website or by phone) we offer particularly flexible cancellation conditions for arrivals up to 30.09.2021:

Cancellation free of charge up to 1 week before arrival
(bookings of max. 2 rooms)
  • 6 to 5 days prior to arrival: 50%.
  • 4 to 1 days before arrival: 90% for breakfast / 80% for half board / 70% for 3/4 board
  • No-show and early departure: 100%.

    Small groups
    (3-5 rooms): 
    Cancellation free of charge up to 2 week before arrival
    • 13 to 8 days prior to arrival: 50%.
    • 7 to 1 days before arrival: 90% for breakfast / 80% for half board / 70% for 3/4 board
    • No-show and early departure: 100%.

     

    In case of surprising Corona consequences: Cancellation free of charge until the day of arrival.
    • In case of isolation (self positive) or quarantine order (contact person): We need a copy of the positive Corona test (PCR certificate) or the quarantine order of the responsible government agency.
    • Guests from abroad: Surprise border closure or NEW unavoidable quarantine order (currently for "High incidence areas" and "virus variant areas" according to RKI)
    • Guests from German risk areas: We do not expect accommodation bans as in autumn 2020 in 2021. Cancellation will continue to be free of charge should domestic travel bans make your holiday with us impossible.

    Please note that in the case of group bookings, the cancellation due to surprising corona consequences only applies to those personally affected, NOT to the entire group.



    Travel Cancellation Insurance:
    To protect you from cancellation bills in the event of other illness-related cancellations of your trip.

    E-Bikes

    Can be rented in St. Blasien and Schluchsee.
    Please ask our receptionists for more information.

    Bike

    Bicycles are at your disposal free of charge and with a deposit. Please contact the reception desk. Special bike maps and tour suggestions are available at the reception.
    Private bicycles can be stored free of charge in a lockable garage.

    Gym

    Is located close to the main building. Please pick up the room key at the reception to access the fitness area. Please note that the use of the gym for children under 16 years is only allowed under parental supervision. (6:30 am - 11 pm)

    Breakfast room service

    Please contact reception if you want your breaksat in your room. Extra Service charge is EUR 5,00 per Person

    Breakfast

    Extensive offer of healthy delicacies, freshly brewed coffee and fragrant rolls in the hotel restaurant. Gluten- and lactose-free products can also be found.

    Is the wellness area open?

    Yes!

    Pool, wellness and fitness areas are open exclusively for our hotel guests.

    There are limited numbers of people in the various pools and saunas. As in the previous year, the size of our wellness area relative to the number of hotel guests ensures that all guests have enough space and choice at all times.

    There is NO mask requirement in wet areas. A mask must be worn in the hallways and toilets.

    Please note that due to the situation, use of the wellness area is only possible within the framework of room use (arrival day from 3 pm, departure day until 11 am).

    Can wellness treatments be booked?

    Yes!

    A mask is required (except for facials), a separate test is NOT necessary. We recommend a reservation in advance.

    Dogs

    With pleasure we also welcome your quadruped with us!

    These are possible in the room categories Design Deluxe, Design Suite, Design Suite with 2nd bedroom. (20 Euro per dog / night)
    In order not to disturb other hotel guests, we ask for your understanding that dogs are unfortunately not allowed in the public areas such as restaurants, at meals, the sports and recreation rooms, the bathing area and the sunbathing lawn. If you leave your dog alone in the room, we kindly ask you to put the sign on the door. We ask for your understanding that our housekeeping staff will not enter the room as long as your dog is alone there.

    Please note that dogs must be pre-registered and confirmed by the hotel, as not all of our rooms can be occupied by dogs.
    If you arrive with dogs that have not been pre-registered, we reserve the right to refuse accommodation and charge the hotel with the fees for early departure. Alternatively, we will charge the increased cleaning costs with at least 100 Euro per room and stay (in addition to the regular fees for dogs of currently 20 Euro per dog and night.)

    Internet & Digital Technology

    In the whole house we offer you an open, free Hightspeed WLAN.

    Our reception will be happy to answer any questions you may have about equipment and furnishings.

    Children

    Due to technical circumstances, the prices for children in our online booking may not displayed correctly.

    Regardless of the services booked by adults in the booking (overnight stay with breakfast, 3/4 board or arrangement) we charge 20 Euro per night for children from 0 to 2 years and 40 Euro per night for children from 3 to 11 years. These prices for children include overnight stay, breakfast and the afternoon buffet. In the evening children eat a la carte from the children's or regular menu.

    The following room categories are suitable for guests with children:
    1 child up to 2 years: The room category Deluxe, as well as all junior suites and suites offer space for a baby bed. Please understand that for fire safety reasons we do not provide baby beds in smaller room categories.
    1 child from 3 years & 1-2 children: In the family room (junior suite with 2nd small bedroom) there is room for 2 adults and 1 child in the additional bed or 1 baby bed. Or design suite with 2 bedrooms offers space for 2 adults and 2 children. In addition, one baby bed per bedroom is possible here if required.

    Dress recommendation

    Dear guests,
    For breakfast we welcome you also very relaxed in shorts or sportswear.
    For dinner we ask you to appear in a sporty-elegant ("Smart Casual") style in all our restaurants.

    Pillow and Blanket Menu

    For an excellent night’s sleep, we are happy to bring you your favorite pillows or blankets. Please call our reception.

    Extra Pillows:
    Select your pillow size 40x40 cm or 80x80 cm

    Allergy Pillow:
    Down free pillow in size 80x80 cm

    Bolster:
    Comfortable reading and television, but also helps to ease tension

    Pillow for side and back sleeper:
    The high part of the pillow adapts to sleep on the side, the flat part is supported well if you sleep on your back

    Woolen blanket:
    Warm additionally blanket

    Allergy Duvet:
    Down free an ideal for allergy sufferers

    Copy / Scanner

    For a copy or scan please contact our reception. If we should print something for you, send a mail to info@adler-schwarzwald.de.

    What is the current check-In regulation?

    Always travel vaccinated, recovered or tested

    • Vaccinated: from 15 days after the last vaccination dose (vaccination certificate or EU digital vaccination certificate must be presented)
    • Recovery: 29 days to 6 months after a positive PCR test (test result must be presented)
    • all other guests require a PCR or rapid test no older than 24 hours at check-in at the hotel. Alternatively, you can carry out a self-test directly at the hotel. Available daily from 3 to 4 p.m. (costs 10 euros per test). All hotel services (including restaurant, spa, etc.) can then be used without further testing. At present, another supervised self-test must be carried out after every 3 nights (these tests are free for all guests).

    Please also note the entry and participation bans that apply in Baden-Württemberg:

    Currently, it is prohibited by law to enter hotels if:
    • A personal segregation or quarantine obligation exists (i.e. arrival is NOT permitted if you have been in a high incidence or virus variant area according to the RKI for the last 10 days)
    • You have typical symptoms such as shortness of breath, a new cough, fever (from 38.0 ° C) or loss of smell / taste
    • Official access requirements (compulsory test, mask compulsory, etc.) are rejected or not complied with

    If you develop any symptoms of illness on site, please go directly to your room and inform the reception by telephone.

    Credit cards

    We accept the EC card, Maestro, Euro/Mastercard and Visa.

    Mattresses

    Mattress too hard?
    We are happy to supply you with a soft mattress topper.

    Parking

    There are free parking spaces in front of and around the hotel. We also have 8 single garages 200 m away from the hotel. If you are unsure where to park, we offer free valet parking.

    Where can you get tested?

    We recommend that you take a PCR or rapid test before you leave home (free of charge in Germany as part of the citizen test). Please note that the test must not be older than 24 hours at check-in (the time the test was taken applies!)

    Alternatively, you can use our self-test station next to the hotel entrance, available daily from 9:30 a.m. to 10:30 a.m. and 3 p.m. to 4 p.m. Here you can take a convenient self-test under the supervision of our employees. Costs for the test including certificate (for the use of external offers or the upload in the German border entry portal): 10 euros per test.
    The currently still mandatory test for hotel guests after every 3rd overnight stay is carried out free of charge (without a certificate).
    For children up to 10 years of age we also offer the very pleasant lollipop tests. Children under 6 years of age do not need a test.


    If you arrive later than 4 p.m. and cannot take a test at home, there are the following test stations on the way:

    From the south / from Switzerland:
    Drive-in test station in the underground car park of the WT Center in Tiengen (Engelapotheke, Industriestraße 3, 79837 Waldshut-Tiengen).
    Monday to Saturday 9 a.m. to 6 p.m.
    Free of charge for German citizens as part of the citizen test, otherwise € 35 (rapid test)

    From the north / from Freiburg:
    Kurhaus Schluchsee, Fischbacher Str. 7, 79859 Schluchsee
    Friday 5pm - 6.30pm
    free of charge as part of the German citizen tests

    Reception

    The reception is manned daily from 09:00 am to 5:30. From 5:30 pm to 09:00 am you can reach our night service by telephone, which is on site within a few minutes if required.

    Chess

    In our garden you have an outdoor chess game at your disposal.

    Shuttle Service / Taxi

    We cooperate with a local taxi company. We organize your transportation and if you wish you can pay the taxi with your hotel bill.

    Sockets

    In our 2017 converted rooms you will find USB and Swiss sockets as well as German sockets. A socket adapter is also available at our reception desk.

    Phone

    Your telephone number:
    +49(0) 7672 / 417 + your room number

    If you would like to call another room, simply enter the room number.

    If you would like to make a call outside the house, please select "0".
    0 + area code + telephone number
    You can find your most important contacts in the house directly via the speed dial buttons on your telephone.

    You can also reach our reception under extension #9.

    Is there a mask requirement?

    Yes, medical masks are compulsory in most indoor public spaces in Baden Württemberg (OP or FFP-2 mask).

    In the pool area you can relax without a mask.

    Nature trail

    The forest nature trail that our forester has laid out starts not far from the hotel, goes along the rock path and then through the forest peace. A dirt road takes you back to St. Fridolin Street and the hotel.

    Hiking maps

    Available at the reception desk

    Hiking

    There are circular hiking trails in various categories around houses. In addition, there is the varied route network of the Upper Black Forest in the surrounding area. In the daily post of the house you will find daily other selected hiking suggestions.

    Entry from abroad

    Entry is currently possible from the following countries WITHOUT quarantine:

    Switzerland, France, Luxembourg, Belgium, the Netherlands and Denmark

    NO longer corona risk areas:
    Many cantons in Switzerland are NO longer risk areas in Germany, so you do not have to consider anything when entering Germany:
    • Aargau
    • Bern
    • Basel (city & country)
    • Grisons
    • Solothurn
    • Ticino
    • Thurgau
    • train
    • Zurich

    "Normal" risk areas
    The rest of Switzerland, France, Luxembourg, Belgium, the Netherlands and Denmark are currently still considered normal "risk areas" in Germany (7-day incidence> 50).
    Entry is also possible WITHOUT quarantine, but with a digital entry registration. In addition, proof of vaccination, recovery or test (quick or certified self-test sufficient) must be uploaded to the entry portal up to 48 hours after arrival (or a registration must be made in the holiday community.) If you have any questions or need help, we are happy to be there for you!

    Please note for all countries that are still considered risk areas according to the Robert Koch Institute (RKI):

    1. Before crossing the border and by ALL travelers (including those who have been vaccinated and recovered), the entry registration must be completed digitally or carried in paper form.

    2. No later than 48 hours after entry: Proof of entry-eligibility (vaccinated, recovered, tested)
    Upload of proof of vaccination, recovery OR a negative test result to the entry portal (without digital registration, submission to Gemeinde Häusern):
    A supervised self-test completed with us before check-in is also sufficient for entry.

    Guests who have been in "high-risk areas" or "virus variant areas" according to the RKI 10 days before arrival are quarantined in Germany for at least 5 days despite a negative test. Unfortunately, it is not possible to check in at our hotel during this time. If your registration address receives an unforeseen quarantine requirement, cancellation is free of charge up to the day of arrival. For other stays in high incidence or virus variant areas (previous trips, etc.) cancellation charges apply.

    If your home country is no longer considered a risk area and you have not otherwise been in any risk area for the last 10 days, no entry registration is required. Please note that at the moment, all guests are required to have a corona test that is no longer than 24 hours old when checking in.


    If you have stayed with us outside of Germany in the last 10 days prior to arrival, please note the information provided by the Robert Koch Institute (RKI) and the federal government.
    Current list of the international risk areas valid in Germany
    Digital entry registration

    Laundry change

    Environmental protection is important to us.

    We replace your towels as soon as you place them on the floor or in the bathtub/shower.

    Bed linen will be changed every 3rd day during your stay. If you wish, we can also change the linen daily. Please inform us at the reception.

    Please also let us know if you do not wish to change linen or towels.

    How do we take care of your safety?

    We take care of your safety without weighing down your vacation.

    In our hotel, all official requirements are implemented without exception, guests who do not follow them are expelled from the house. In addition, we have taken a number of measures for more security without restrictions for you.

    Hotel room: Our housekeeping staff will only enter your hotel room at your request. You can order your room cleaning conveniently at check-in or at any time via our reception.

    Public spaces: Cleaning intervals have been intensified. Our lobby, restaurants, as well as the pool and wellness area, have fresh air ventilation systems, which of course have been checked for the current situation and are regularly serviced. In some places in the house we have also set up air purifiers with HEPA filters (e.g. at the reception and in the fitness room). Of course, you will also find larger distances between tables and loungers, as well as distance markings on buffets & Co. Skin-friendly hand disinfection is available throughout the house.

    Employees: Our employees wear masks throughout the house and follow strict hygiene protocols. For the reopening on June 21, all of our employees (with the exception of medical reasons, e.g. pregnant women) will be vaccinated at least once. Until full vaccination protection is achieved, all employees are tested daily before starting work.

    Are there currently any contact restrictions?

    Currently, 3 households are allowed to spend their holidays together.

    The contact restrictions of the state of Baden-Württemberg are decisive for the accommodation of groups. We only make group bookings within the framework valid at the time of booking. We ask for your understanding.
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