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Frequently asked questions

You will find the answers here


We have put together information about SARS-CoV-2 precautions and the situation on site for you here


Due to technical circumstances, the prices for children in our online booking may not displayed correctly.

Regardless of the services booked by adults in the booking (overnight stay with breakfast, 3/4 board or arrangement) we charge 20 Euro per night for children from 0 to 2 years and 40 Euro per night for children from 3 to 11 years. These prices for children include overnight stay, breakfast and the afternoon buffet. In the evening children eat a la carte from the children's or regular menu.

The following room categories are suitable for guests with children:
1 child up to 2 years: The room category Deluxe, as well as all junior suites and suites offer space for a baby bed. Please understand that for fire safety reasons we do not provide baby beds in smaller room categories.
1 child from 3 years & 1-2 children: In the family room (junior suite with 2nd small bedroom) there is room for 2 adults and 1 child in the additional bed or 1 baby bed. Or design suite with 2 bedrooms offers space for 2 adults and 2 children. In addition, one baby bed per bedroom is possible here if required.


Your room is ready for occupancy from 3 pm.


We kindly ask you to vacate your room by 11:00 am on the day of departure so that it can be prepared for the following guests. You are welcome to request the use of the wellness after departure at short notice. For 25€ per person the use of the wellness until 6 pm and the afternoon snack buffet is included.


The 3-course menu within the half pension is created in our Michelin starred cuisine and prepared with the same high standards of product quality and craftsmanship as our gourmet creations (although presented in a less elaborate manner).


Our indoor sauna area is textile-free. Our indoor pool, the rock whirlpool, the outdoor sauna and the entire garden can be used with bathing textiles only.
You can buy swimwear at the reception if needed.


Can be rented in St. Blasien and Schluchsee.
Please ask our receptionists for more information.


Bicycles are at your disposal free of charge and with a deposit. Please contact the reception desk. Special bike maps and tour suggestions are available at the reception.
Private bicycles can be stored free of charge in a lockable garage.


Is located close to the main building. Please pick up the room key at the reception to access the fitness area. Please note that the use of the gym for children under 16 years is only allowed under parental supervision. (6:30 am - 11 pm)

Breakfast room service

Please contact reception if you want your breaksat in your room. Extra Service charge is EUR 5,00 per Person


Extensive offer of healthy delicacies, freshly brewed coffee and fragrant rolls in the hotel restaurant. Gluten- and lactose-free products can also be found.


With pleasure we also welcome your quadruped with us!

These are possible in the room categories Design Deluxe, Design Suite, Design Suite with 2nd bedroom. (20 Euro per dog / night)
In order not to disturb other hotel guests, we ask for your understanding that dogs are unfortunately not allowed in the public areas such as restaurants, at meals, the sports and recreation rooms, the bathing area and the sunbathing lawn. If you leave your dog alone in the room, we kindly ask you to put the sign on the door. We ask for your understanding that our housekeeping staff will not enter the room as long as your dog is alone there.

Please note that dogs must be pre-registered and confirmed by the hotel, as not all of our rooms can be occupied by dogs.
If you arrive with dogs that have not been pre-registered, we reserve the right to refuse accommodation and charge the hotel with the fees for early departure. Alternatively, we will charge the increased cleaning costs with at least 100 Euro per room and stay (in addition to the regular fees for dogs of currently 20 Euro per dog and night.)

Internet & Digital Technology

In the whole house we offer you an open, free Hightspeed WLAN.

Our reception will be happy to answer any questions you may have about equipment and furnishings.

Dress recommendation

Dear guests,
For breakfast we welcome you also very relaxed in shorts or sportswear.
For dinner we ask you to appear in a sporty-elegant ("Smart Casual") style in all our restaurants.

Pillow and Blanket Menu

For an excellent night’s sleep, we are happy to bring you your favorite pillows or blankets. Please call our reception.

Extra Pillows:
Select your pillow size 40x40 cm or 80x80 cm

Allergy Pillow:
Down free pillow in size 80x80 cm

Comfortable reading and television, but also helps to ease tension

Pillow for side and back sleeper:
The high part of the pillow adapts to sleep on the side, the flat part is supported well if you sleep on your back

Woolen blanket:
Warm additionally blanket

Allergy Duvet:
Down free an ideal for allergy sufferers

Copy / Scanner

For a copy or scan please contact our reception. If we should print something for you, send a mail to

Credit cards

We accept the EC card, Maestro, Euro/Mastercard and Visa.


Mattress too hard?
We are happy to supply you with a soft mattress topper.


The reception is manned daily from 09:00 am to 5:30. From 5:30 pm to 09:00 am you can reach our night service by telephone, which is on site within a few minutes if required.


In our garden you have an outdoor chess game at your disposal.

Shuttle Service / Taxi

We cooperate with a local taxi company. We organize your transportation and if you wish you can pay the taxi with your hotel bill.


In our 2017 converted rooms you will find USB and Swiss sockets as well as German sockets. A socket adapter is also available at our reception desk.


Your telephone number:
+49(0) 7672 / 417 + your room number

If you would like to call another room, simply enter the room number.

If you would like to make a call outside the house, please select "0".
0 + area code + telephone number
You can find your most important contacts in the house directly via the speed dial buttons on your telephone.

You can also reach our reception under extension #9.

Nature trail

The forest nature trail that our forester has laid out starts not far from the hotel, goes along the rock path and then through the forest peace. A dirt road takes you back to St. Fridolin Street and the hotel.

Hiking maps

Available at the reception desk


There are circular hiking trails in various categories around houses. In addition, there is the varied route network of the Upper Black Forest in the surrounding area. In the daily post of the house you will find daily other selected hiking suggestions.

Laundry change

Environmental protection is important to us.

We replace your towels as soon as you place them on the floor or in the bathtub/shower.

Bed linen will be changed every 3rd day during your stay. If you wish, we can also change the linen daily. Please inform us at the reception.

Please also let us know if you do not wish to change linen or towels.
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