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Frequently asked questions

You will find the answers here

Arrival

Your room is ready for occupancy from 3 pm.

Check-Out

Until 11:00 a.m

If you want to make the most of a short break with us, you are welcome to use our wellness area longer on the day of your departure for a small nominal fee. Places are limited, see our SPA PRICE LIST for details.

half-board & 3/4 board

Half-board consists of breakfast as well as a 3-course menu of the day for dinner. The starter is vegetarian, the main course has a choice of meat or fish and vegetarian.

3/4 board ("Adler Verwöhnpension") additionally includes an afternoon snack buffet in the bar with soup of the day, salad and sweets.

Swimwear

Our indoor sauna area is textile-free. Our indoor pool, the rock whirlpool, the outdoor sauna and the entire garden can be used with bathing textiles only.
You can buy swimwear at the reception if needed.

E-Bikes

Can be rented in St. Blasien and Schluchsee.
Please ask our receptionists for more information.

Bike

Bicycles are at your disposal free of charge and with a deposit. Please contact the reception desk. Special bike maps and tour suggestions are available at the reception.
Private bicycles can be stored free of charge in a lockable garage.

Gym

Is located close to the main building. Please pick up the room key at the reception to access the fitness area. Please note that the use of the gym for children under 16 years is only allowed under parental supervision. (6:30 am - 11 pm)

Breakfast buffet

Extensive range of freshly brewed coffee, fragrant rolls and healthy delicacies daily from 8 a.m. to 11 a.m. We also have vegan, gluten- and lactose-free products ready for you.

Breakfast room service

Please contact reception if you want your breakfast in your room. Extra service charge is EUR 25,00

Dogs

We regret to inform you, that due to behavior of a minority of dog owners, it has become necessary to reassess whether we can still accommodate dogs in our hotel. We are currently no longer offering any new stays with dogs. Unfortunately it is no longer possible to add a dog to an existing reservation. Guests travelling with unregistered dogs will be denied check-in, full cancellation fees apply. Reservations with already confirmed dogs are not affected, but our house rules for traveling with dogs still apply.

House rules for travellers with already confirmed dogs:
1. Safety: We do not accommodate dogs of dangerous breeds or dogs that are aggressive towards people or other dogs. There is a leash obligation on the entire hotel grounds outside of the room. Our employees will not enter your room in the presence of a dog.
2. No dogs in hotel beds and on upholstered furniture! The dog rate (currently €30/dog/night) includes only the regular additional cleaning time, NO special cleaning of beds, upholstered furniture, carpets, curtains, etc... You are responsible for ensuring that your dog only sleeps in its own dog basket/blanket on the floor.
3. Dog-free public areas: Out of consideration for other guests, it is not permitted to bring dogs into the restaurant, the lobby bar, the pool and wellness area, and the hotel garden (sunbathing area). You are welcome to bring the dog to the restaurant terrace or use room service (surcharge applies).

In case of damage caused by non-observance of the house rules we unfortunately have to charge the guest travelling with the dog. We reserve the right to charge a damage deposit or credit card guarantee upon arrival.

Children

We are a small spa hotel and unfortunately we do not have a children's play area or childcare. However, children are very welcome and are of course allowed to use the bathing area (indoor pool 30-31°C) all day long. The textile-free wellness area and the quiet room are available from 16 years on only. The whirlpool (36°C) and the textile sauna (60°C) in the garden are available to all families.

Our deluxe double rooms (max. 2 children on the sofa), our family room (incl. kid's room for 2 and sofa bed for 1 additional child), as well as all our suites are perfect family accommodations. Our reservations staff (+49(0)7672-4170) will be happy to help you find the perfect room for a stay with children!

Internet & Digital Technology

In the whole house we offer you an open, free Hightspeed WLAN.

Our reception will be happy to answer any questions you may have about equipment and furnishings.

Dress recommendation

Dear guests,
For breakfast we welcome you also very relaxed in shorts or sportswear.
For dinner we ask you to appear in a sporty-elegant ("Smart Casual") style in all our restaurants.

Pillow and Blanket Menu

For an excellent night’s sleep, we are happy to bring you your favorite pillows or blankets. Please call our reception.

Extra Pillows:
Select your pillow size 40x40 cm or 80x80 cm

Allergy Pillow:
Down free pillow in size 80x80 cm

Bolster:
Comfortable reading and television, but also helps to ease tension

Pillow for side and back sleeper:
The high part of the pillow adapts to sleep on the side, the flat part is supported well if you sleep on your back

Woolen blanket:
Warm additionally blanket

Allergy Duvet:
Down free an ideal for allergy sufferers

Copy / Scanner

For a copy or scan please contact our reception. If we should print something for you, send a mail to info@adler-schwarzwald.de.

Credit cards

We accept the EC card, Maestro, Euro/Mastercard and Visa.

Mattresses

Mattress too hard?
We are happy to supply you with a soft mattress topper.

Reception

The reception is manned daily from 8 a.m. to 6 p.m.. Afterwards, our bar staff will be happy to look after you (same location!). At night you can reach the night porter from your room telephone.

Chess

In our garden you have an outdoor chess game at your disposal.

Shuttle Service / Taxi

We do not offer a hotel shuttle service, please use public transport for free or one of the local taxi companies:

CITY TAXI St. Blasien, phone +49(0)7672-922005

Taxi-Modispacher (reservation required), Schluchsee, phone: +49(0)0656-221

Sockets

In our 2017 converted rooms you will find USB and Swiss sockets as well as German sockets. A socket adapter is also available at our reception desk.

Phone

Your telephone number:
+49(0) 7672 / 417 + your room number

If you would like to call another room, simply enter the room number.

If you would like to make a call outside the house, please select "0".
0 + area code + telephone number
You can find your most important contacts in the house directly via the speed dial buttons on your telephone.

You can also reach our reception under extension #9.

Hiking

There are circular hiking trails in various categories around houses. In addition, there is the varied route network of the Upper Black Forest in the surrounding area. In the daily post of the house you will find daily other selected hiking suggestions.

Laundry change

Environmental protection is important to us.

We replace your towels as soon as you place them on the floor or in the bathtub/shower.

Bed linen will be changed every 3rd day during your stay. If you wish, we can also change the linen daily. Please inform us at the reception.

Please also let us know if you do not wish to change linen or towels.
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