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Frequently asked questions

You will find the answers here

Departure

We ask you to vacate your room by 11.00 a.m. on the day of departure so that it can be prepared for the following guests.

We also offer Express-Check-Out.

Arrival

your room is ready for occupancy from 15.00 o'clock.

Dinner à la carte

We serve à la carte from Wednesday to Sunday from 6.30 pm to 8 pm our Gourmet Restaurant Adler. Here we offer you sophisticated Baden, regional cuisine with international accents. We accept à la carte orders until 8 pm and menu orders until 9.30 pm.

The Gourmet Restaurant Adler is the only restaurant in Germany to have been awarded 1 star Michelin since 1966. As part of the "Superior half-board", you will receive a credit of 31.00 euros on your room bill when you choose the gourmet restaurant.

Dinner superior half-board

Between 6.00 and 8.00 pm we ask you to table in our house restaurant

Swimwear

Swimwear is available at the reception for a fee.

Bathroom stool

A part of our rooms is equipped with a bathroom stool. If your room category does not have a stool, we will be happy to bring one to your room on request.

Bar

Open from 6.00 pm for aperitif and digestif.
The Hotelbar is a part of our lobby.

Stamps

You will receive some at the front desk.

Boccia

Please feel free to play Boccia/Boules/Pétanque in our lovely garden.
Games and instructions will be handed out at the reception

E-Bikes

Can be rented in St. Blasien and Schluchsee.
Please ask our receptionists for more information.

Express Check Out

Please give us your credit card number and your e-mail address a day before check out. That way you can just drop your key at the reception and leave. We will send you your bill later with e-mail or post.

Bike

Bicycles are available free of charge and for a deposit. Please contact the reception. Special bicycle maps and tour suggestions are available at the reception.

Gym

Is located close to the main building. Please pick up the room key at the reception to access the fitness area between 6:30 am and 11:00 pm.
Please note that the use of the gym for children under 16 years is only allowed under parental supervision.

Breakfast room service

Please place your order on your door handle until 10.30 pm. Extra Service charge is EUR 5,00 per Person

Breakfast buffet

Is served daily between 7:30 am and 11 am in our Houseguest Restaurant.

Gourmet Restaurant Adler

In our Gourmet Restaurant Adler we serve à la carte from Wednesday to Sunday from 6.30 pm to 10.00 pm. We gladly accept orders until 8 pm and menu orders until 7:30 pm. Here we offer you sophisticated Baden, regional cuisine with international accents.


The Gourmet Restaurant Adler is the only restaurant in Germany to have been awarded 1 Star Michelin since 1966. Within the scope of the Adler Verwöhnpension you will receive a credit of 31.00 Euro on your account when you choose the Gourmet Restaurant. 

Dogs

Dogs are welcome after previous registration. 

We ask for your understanding that dogs are not allowed in the restaurants, during meals, in the spa area and garden. If you leave your dog alone in the room, please hang the note on your door. We ask your understanding that our room maids will not clean the room while your dog is unattended.

Please note that dogs must be confirmed by the hotel, as not all of our rooms can be occupied by dogs.
If you arrive with unregistered dogs, we reserve the right to refuse to accommodate you and to charge you for early departure. Alternatively, we charge the increased cleaning effort with at least 100 euros per room and stay (in addition to the regular fees for dogs of currently 20 euros per dog and night.).

Internet & Digital Technology

In the whole house we offer you an open, free Hightspeed WLAN.
A computer terminal with Internet access is available between the lobby and access to the restaurant. If you wish, we can also provide you with a mobile rental device.Charging cables for the most common mobile phones can be obtained from our reception, as can socket adapters.

Our reception will be happy to answer any questions you may have about equipment and furnishings.

Children

Due to technical conditions, the prices for children are currently not displayed correctly in our online booking.
Regardless of the booked services of adults in the booking (overnight stay with breakfast, 3/4 board or arrangement), we charge 20 euros per night for children from 0 to 2 years and 40 euros per night from 3 to 11 years. These children's prices include bed, breakfast and the afternoon buffet. In the evening, children eat a la carte from the children's or regular menu.

The following room categories are suitable for guests with children:

1 child up to 2 years: Deluxe Rooms as well as all Junior Suites and Suites offer space for a cot. We ask your understanding that for fire protection reasons we do not set up baby beds in smaller room categories.

1-2 children from 3 years:

Our Family Room (Junior Suite with 2nd small bedroom) can accommodate 2 adults and 1 child (or 1 adult with 2 children). A cot is also possible.
Our "Design Suite with 2 bedrooms" can accommodate 2 adults and 2 children (or 1 adult with 3 children).In addition, one cot per bedroom is possible if required.

Pillow and Blanket Menu

For an excellent night’s sleep, we are happy to bring you your favorite pillows or blankets. Please call our reception.

Extra Pillows:
Select your pillow size 40x40 cm or 80x80 cm

Allergy Pillow:
Down free pillow in size 80x80 cm

Bolster:
Comfortable reading and television, but also helps to ease tension

Pillow for side and back sleeper:
The high part of the pillow adapts to sleep on the side, the flat part is supported well if you sleep on your back

Woolen blanket:
Warm additionally blanket

Allergy Duvet:
Down free an ideal for allergy sufferers

Copy / Scanner

For a copy or scan please contact our reception. If we should print something for you, send a mail to info@adler-schwarzwald.de.

Credit cards

We accept the EC card, Maestro, Euro/Mastercard and Visa.

Cross-country skiing centre

In Häusern there is a panoramic trail with two loops. It runs through open areas with a beautiful winter landscape and has almost no differences in altitude.
The larger cross-country skiing centre in Bernau (approx. 15 minutes away) has a total of 60 km of tracks.

Mattresses

Mattress too hard?
We are happy to supply you with a soft mattress topper.

Nordic Walking

Nordic Walking sticks can be borrowed free of charge at the reception.

Parking

There are free parking spaces in front of and around the hotel. We also have 8 single garages 200 m away from the hotel. If you are unsure where to park, we offer free valet parking.

Reception

The reception is manned daily from 07.00 am to 23.00. From 11:00 pm to 07:00 am you can reach our night service by telephone, which is on site within a few minutes if required.

Salad & Cake

Find a buffet with salads, soup of the day and homemade cakes, including the famous Black Forest cherry cake.
It's in the lobby from 2:00 to 4:00 pm.

Wellness guests who would like to use the afternoon buffet in their bathrobe are requested to use the designated bathrobe area.

Chess

In our garden you have an outdoor chess game at your disposal.

Shuttle Service / Taxi

We cooperate with a local taxi company. We organize your transportation and if you wish you can pay the taxi with your hotel bill.

Sockets

In our 2017 converted rooms you will find USB and Swiss sockets as well as German sockets. A socket adapter is also available at our reception desk.

Phone

Your telephone number:
+49(0) 7672 / 417 + your room number

If you would like to call another room, simply enter the room number.

If you would like to make a call outside the house, please select "0".
0 + area code + telephone number
You can find your most important contacts in the house directly via the speed dial buttons on your telephone.

You can also reach our reception under extension #9.

Nature trail

The forest nature trail that our forester has laid out starts not far from the hotel, goes along the rock path and then through the forest peace. A dirt road takes you back to St. Fridolin Street and the hotel.

Hiking maps

Available at the reception desk

Hiking

There are circular hiking trails in various categories around houses. In addition, there is the varied route network of the Upper Black Forest in the surrounding area. In the daily post of the house you will find daily other selected hiking suggestions.

Laundry service

We are happy to wash and iron your laundry for you. You will find a laundry bag and a price list in your room. Please hand in your laundry at the reception.

If you wish, you can have an iron in your room. Please report to the reception desk. We also iron for you from 9 am to 6 pm (return within one hour). Please see the laundry price list for prices.

We are happy to do small sewing jobs for you. Please contact the lady of the house or the reception.

Laundry change

Environmental protection is important to us.

We replace your towels as soon as you place them on the floor or in the bathtub/shower.

Bed linen will be changed every 3rd day during your stay. If you wish, we can also change the linen daily. Please inform us at the reception.

Please also let us know if you do not wish to change linen or towels.

Wake-up service

If you would like a wake-up call, please let our reception desk know by 23.00 the evening before when we may wake you up.
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